Support & FAQ

Open the map, choose an available level and find the objects shown in the bottom strip. Zoom in and move around the scene to inspect the details. New destinations become available as content is released.

Check your internet connection and available storage, then try again. A scene needs a connection for its first download. Downloaded files are kept on your device. Do not clear app data just to retry a download: this also removes local progress.

The level’s free hint allowance is used first, followed by hints from your inventory. Tools and bundles in the shop cost in-game crystals.

You can replay completed levels, but the completion crystal reward is granted once per level. Confirming the same result again should not grant another reward.

Progress, crystals, inventory and settings are stored on your device. There is no cloud sync. Clearing app data, uninstalling the game or changing devices may result in lost progress.

Include the game version, device model and Android version, level name, what happened and how to reproduce it. Only attach relevant screenshots without personal information. You can prepare and download a report below.

Email hello.eagle.eye@binarywd.com. Include your game version, device, level and steps to reproduce the problem. You can prepare a report below and open it in your email app. The website does not send emails automatically.